Delivery & Shipping Fees Order Tracking

Payment Store Credit

Account How To Shop Product Information & Sizing

Return & Exchange Policy How To Return/Exchange Return Status

MEMBERSHIP TIERS, PERKS & BENEFITS WHAT TO WEAR MEMBERSHIP

Store Exchange & Refund Policy Store Information

Dear Customers, as we're facing a high volume of orders, please refer below for the estimated delivery time frames to receive your order(s). Rest assured that we're working hard to get your order(s) to you as soon as we can! Thank you so much for your patience and understanding with us during this period. Region Delivery Time Frames (Business Days) West Malaysia 3-7 Days East Malaysia 7-14 Days Our shipping charges are as follows: - Standard shipping rate of RM 10 per order – West Malaysia - Standard shipping rate of RM 20 per order – East Malaysia - Deliveries will come with a tracking number.

Yes, we do! Weekday deliveries: 9:00am to 6pm Saturday only: 9am to 1pm

After 3 delivery attempts, or if it has exceeded 21 days from dispatch date, whichever is earlier, your parcel will be returned to us in Kuala Lumpur, Malaysia. But we'd be more than happy to redeliver your order! Take note: Return fees and additional redelivery fees will apply. If you've changed your mind and would like to return your order for Store Credit, the return fees will be deducted from the Store Credit before it is issued to your account. If you've any trouble receiving your order, please reach out to us at hello@whattowear.com.my and we'll do our best to help! We’ll do our best to help you get your order to you!

We could, but we don't encourage it. As mentioned, we want to make sure your parcel reaches you safely, so a signature is required upon delivery! You may request for the delivery to be arranged without signing for it - but we won't be able to reimburse or replace your order if it is not received on your end.

You won't be able to amend your delivery info for an order once your order is placed. Fret not, drop us a message and we'll do whatever we can to help! Just a heads up - shipping delays may occur for delivery address amendments but we promise we"ll always try our best to minimise this. If we're too late and your order's delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!

Dear Customers, as we're facing a high volume of orders, please refer below for the estimated delivery time frames to receive your order(s). Rest assured that we're working hard to get your order(s) to you as soon as we can!
Thank you so much for your patience and understanding with us during this period.

Region Delivery
Time Frames (Business Days)
West Malaysia
3-7 Days
East Malaysia
7-14 Days
Our shipping charges are as follows:
- Standard shipping rate of RM 10 per order – West Malaysia
- Standard shipping rate of RM 20 per order – East Malaysia
- Deliveries will come with a tracking number.
Yes, we do!
Weekday deliveries: 9:00am to 6pm
Saturday only: 9am to 1pm
After 3 delivery attempts, or if it has exceeded 21 days from dispatch date, whichever is earlier, your parcel will be returned to us in Kuala Lumpur, Malaysia. But we'd be more than happy to redeliver your order!
Take note: Return fees and additional redelivery fees will apply.
If you've changed your mind and would like to return your order for Store Credit, the return fees will be deducted from the Store Credit before it is issued to your account.
If you've any trouble receiving your order, please reach out to us at hello@whattowear.com.my and we'll do our best to help! We’ll do our best to help you get your order to you!
We could, but we don't encourage it.
As mentioned, we want to make sure your parcel reaches you safely, so a signature is required upon delivery!
You may request for the delivery to be arranged without signing for it - but we won't be able to reimburse or replace your order if it is not received on your end.
You won't be able to amend your delivery info for an order once your order is placed. Fret not, drop us a message and we'll do whatever we can to help!
Just a heads up - shipping delays may occur for delivery address amendments but we promise we\"ll always try our best to minimise this.
If we're too late and your order's delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!
We know you're excited for your parcel to arrive!
You may track its journey with the following steps:
Deliveries within Malaysia are handled by GDEX.
Click here to access GDEX’s tracking platform.
Enter your Tracking Number (e.g. MY40448826874) into the parcel tracking ID field to track your parcel.
We know the terms can get a little confusing, so we've broken them down for you!
Pending Payment: We are in the midst of updating/verifying your payment and this might take us up to 1 hour.
If payment is successful, your order status will be updated to \"Processing\".
If payment was unsuccessful, your order will be cancelled within an hour.
We're Packing Your Parcel: We're putting your order together and it'll be dispatched within 2 business days from when your order was confirmed.
Left Our Warehouse: Your order is now with our delivery courier and on its way to you!
- For Standard Courier, your order will reach you within 3-7 days.
Delivered: Yay! Your parcel has reached you.
For orders delivered within Malaysia:
Check your order status here.
If your order status is 'Left Our Warehouse', you may track your order via the following steps -
Click here to access GDEX’s tracking platform.
Enter your Tracking Number (e.g. MY40448826874) into the parcel tracking ID field to track your parcel.
If you need any assistance, feel free to contact us at hello@whattowear.com.my with your Order Reference! We'd be happy to help.
Amendments or cancellations can't be made once your order's been confirmed!
We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.
We're incredibly sorry for the mix-up! :(
Please give us a chance to fix this - drop us an email at hello@whattowear.com.my within 30 days from the date of delivery with the following information:
1. Your Order Reference (e.g MY40448826874)
2. The product code of item you have ordered
3. The product code of item you have received
Our Customer Care team will get back to you as soon as possible on the next steps to take.
For incorrect item/s received, you'll be sent a return postage label to return your order with via GDex. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.
We recommend returning defecting items only via GDex, as any charges incurred for using other modes of delivery won't be reimbursed*.
* If GDex is not available in your area, please drop us an email and we'll assist you further!
We're incredibly sorry you received a defective item! :(
Please give us a chance to fix this - drop us an email at hello@whattowear.com.my within 30 days from the delivery date with the following info:
1. Your Order Reference (e.g MY40448826874)
2. The product code of the defected item (e.g. W2205001TP-BLK-S)
3. Photo of the defect
Our Customer Care team will get back to you as soon as possible. If the piece is no longer in-stock, store credit or a refund will be issued.
For defective items, you'll be sent a return postage label to return your order with via GDex. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.
We recommend returning defecting items only via GDex, as any charges incurred for using other modes of delivery won't be reimbursed*.
* If GDex is not available in your area, please drop us an email and we'll assist you further!
You'll receive Store Credit in your What To Wear account for returning an order within 14 business days from when we receive your order.
1. Store Credit expires after 2 years, are non-transferable and non-refundable.
2. Gift Cards that have been deposited to a What To Wear account for Store Credit cannot be reversed or retrieved back as a Gift Card.
3. Store Credit in your What To Wear account can only be used on www.whattowear.com.my and at our retail stores in Malaysia.
You do not need to have an account with us to place an order, but you will entitled more perks and benefits after you sign up an account with us. Check out our WTW Community tab below for more information.
Creating an account is an easy 2-step process (bonus point: it’s completely free!)
Step 1: Sign up here.
Step 2: Verify your account and shop away!
Easy! First, head over to our login page and key in your email. There are 4 situations.
1. If you’re prompted to enter your password:
- You’re already registered and have an existing account with us.
2. If you’re not sure about your log in details, go ahead and try to reset your password. (Don’t worry, it happens!)
3. If you’re prompted to create a new account:
- The email you have entered is not a registered account with us.
4. If you think you already have an existing account, try using that email.
OR Sign up and create a new account with us to enjoy your insider benefits!
If you’re still unable to access your account, feel free to contact us hello@whattowear.com.my
Please do a quick check and if it’s still nowhere to be found, drop us a message at hello@whattowear.com.my
We’re sorry to see you leave :(
But before you go - we’d like to inform you that closing an account means we’ll lose all records of your purchases. If you’ve placed an order recently, we strongly suggest keeping your account open until the return time frame has expired, just in case you change your mind about your purchase.
Once you’re absolutely sure about closing your account with us, drop us a request at hello@whattowear.com.my and we’ll see to that right away.
No, they’re not. That’s why we recommend completing your purchase as soon as you can to secure your items - we don’t want you to miss out!
Try clearing your browser’s cache and cookies or switching to a different browser entirely!
If nothing seems to work, please drop us a message at hello@whattowear.com.my and we’ll run a check for you.
We’re here to help! Please take a screenshot of the error message (if any) and drop us a message at hello@whattowear.com.my
Of course we do!
We know how tricky it can be trying to find the perfect fit so we want to give you a hand.
IMAGE OF SIZING GUIDE (ILLUSTRATION)
Have a look at 'Product Care' on the product page for specific wash and care instructions.
Here are some other pro-tips from our in-house pros to help keep your What To Wear apparel in tip-top condition:
- Separate dark colors from lighter shades to prevent colour transfer.
- Wash white pieces separately (we promise it's worth the trouble!)
We'd love to hear from you - tell us what you'd like to see restocked and we might just bring it back!
Here's how:
Select your preferred colour and size on the product page and click the Wishlist button (if you're logged in) or leave your email (If you aren't logged in).
You can find it on the product page! If you'd like to know more, feel free to drop us a message at hello@whattowear.com.my or kindly contact our fashion stylist via our social media or website live chat.
We update our site from time to time to make sure our customers always get the best shopping experience!
If you're looking for a specific product that can't be found on our site, please drop us a message at hello@whattowear.com.my or live chat with an image or reference and we'll do our best to help!
We recommend purchasing both sizes to see which fits you best! You can always return one of them for Store Credit into your What To Wear account that you can use on our website.
More information about returning an order can be found at Return & Exchanges section.
[For Online Purchases]
We accept returns and exchanges of all our products.
- Returns can be done via our return options here.
- Exchanges can only be made at our retail stores. More details can be found here.
- Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions.
Your return must reach us within 30 days from the date of delivery/collection with a valid Order Reference number (e.g. MY000012345)
[Condition of item(s)]
Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!
Reimbursement & processing time
After your return's been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Your return will be processed within 5-7 business days from when we receive it.
[For Retail Purchases]
See our retail stores' exchange policy under Retail Stores.
Sale items cannot be returned, exchanged or refunded.
Orders made with promo codes are returnable unless state otherwise in the promo code terms and conditions.
If your order is eligible for returns, the total amount that you've paid will be returned to your Store Credit account.
We'll drop you an email once we have processed your parcel and will have to return your order back to you. Redelivery fees may be incurred under such circumstances
If you are unsure of an item's eligibility to be returned, you may check our Returns Policy above.
You can return your order to us for Store Credit within 30 days from the date your order is received/collected. The following categories are not returnable: Sale items. Sale of these product categories are final and cannot be returned, exchanged or refunded.
All returned items should be sent in their original condition and packaging, including tags. For more information about our Returns policy, click here
1. Return over the counter at any of our Malaysia stores.
2. Contact Us at hello@whattowear.com.my with Subject: Return/Exchange
Our team will then Create a Gdex return label here.
Simply stick the return label on your parcel and wait for the collection from Gdex.

Your return will be processed within 14 business days from when we receive it. We highly recommend returning your order to us via these methods as unreceived returns via a non-traceable mode of postage will not be reimbursed.
Exchange Policy for Online Orders
Online Purchases can be exchanged in any What To Wear Malaysia physical stores within 30 days from the date you receive your order. A top-up will be required for an item of a higher value.
Please make sure that your item(s) are unworn, unaltered and still have the tags intact.
The following categories are not returnable: Sale items. Sale of these product categories are final and cannot be returned, exchanged or refunded.
Once an exchange for an online order has been made, it cannot be further returned for Store Credit.
Exchanges can only be made at our stores. If you are unable to visit our stores, please opt for a return instead. You will be refunded in the form of store credit, which can be used to on your next purchase.
We're incredibly sorry you received a defective item!
Please give us a chance to fix this - drop us an email at hello@whattowear.com.my within 30 days from the delivery date with the following info:
1. Your Order Reference (e.g MY00012345)
2. The product code of the defected item. (You can find this information on your returns form enclosed in the parcel or in your Order confirmation email e.g. W2205-021TP-WHT-S)
3. Photo of the defect
Our Customer Care team will get back to you as soon as possible. If the piece is no longer in-stock, store credit or a refund will be issued.
For defective items, you'll be sent a return postage label to return your order. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.
We recommend returning defective items only via our prepaid postage label, as any charges incurred for using other modes of delivery won't be reimbursed.
Silver Member
• Point accumulation
• Birthday 2x point reward
• Double up Wednesday 2x point reward

Gold Member
• Point accumulation
• Birthday 2x point reward + birthday voucher
• Lifetime 10% OFF
• Try At Home Service
• Premium Gift Set / voucher
• Double up Wednesday 2x point reward

Platinum Member
• Point accumulation
• Birthday 2x point reward + birthday voucher + privileged gift
• Lifetime 15% OFF
• Try At Home Service
• Premium Gift Set / voucher
• Double up Wednesday 2x point reward
• Early access to sales / new products
• Special access to private event
WTW Membership is a point accumulation programme, specially designed to reward you – our prestigious What To Wear customers. As a member, you will enjoy lots of exclusive benefits, promotions and privileges.

If you participate in the WTW membership, you may collect and redeem your rewards when you shop online at www.whattowear.com.my Site or at any of the What To Wear retail outlets in Malaysia.
After becoming a member of What To Wear, with any purchase of products you will be awarded one (1) point for every RM1 spent in all retail outlets and online store. Points can be used to redeem vouchers or gifts available at our online website.
If you participate in the loyalty program, you agree to the following:
• Your points and rewards have no cash value and may not be exchanged for cash. Any unused balance will not be refunded. If the value of the item purchased is less than the value of the voucher(s). Any amount remaining from the transaction will be forfeited and will not be refunded.
• You must present the handphone number or email address you registered if you wish to collect points in all our retail stores.
• Your points and rewards cannot be transferred, brought, sold or in any way traded.
• You can check your points and rewards on your online account. In case of any inconsistency between the membership points reflected in your account and our internal records, the latter shall prevail.
• Points earned and/or redeemed will be updated on your online account within a reasonable period of your transaction.
• You can use your points to redeem rewards only via your personal online account. Rewards can be used online or offline as specified in their terms and conditions.
• Unless otherwise indicated, points are earned on all purchases except gift cards, coupon codes, store credits, delivery charges and carrier charges.
• All points obtained 24 months ago will expire at the end of the 24th month of the transaction date.
• Each reward can only be used once towards the partial or full payment of regular-priced products.
• Rewards cannot be used in conjunction with other promotions, offers or discounts unless otherwise stated.
• Unless otherwise stated, points can be used to redeem any What To Wear products, except gift cards and delivery charges.
• Member point gained will be reflected in the final amount of your receipt.
• During sales promotion and a voucher is shown, sales promo price will be discounted first then only voucher will be deducted.

The program terms and conditions, structures, FAQs or any other descriptions of the program are subject to change at any time.
We further reserve the right to change, modify (including how points will be earned and redeemed and what rewards will be available), terminate, discontinue or cancel the program at any time and in our sole discretion. Any changes, modifications or termination or any part of the program or its terms will be effective upon publications of those changes on the Site.
Your continued participation in the program will confirm your acceptance of such changes or modifications. Therefore, you should review these terms and conditions and applicable policies frequently to understand the terms and conditions that apply to the program.
Store Exchange
1. For store purchases, you're more than welcome to make an exchange within 7 days* at any of our Malaysia What To Wear stores.
2. Only products in its original condition with the product tags still intact will be valid for exchanges.
3. For us to facilitate an exchange, you must have a valid receipt or order number for your purchase.
4. You may exchange to another item:
Exchange to lower value item - No refunds or reimbursements will be made.
Exchange to higher value item - A top-up is required.
Only the discounted value of the item paid will be exchanged.

Refunds
1. All sales/exchanges are final.
2. We do not provide refunds for store purchases.
*Purchase of sale items, accessories, lifestyle and gifts are final and cannot be returned, exchanged or refunded.
Store purchases cannot be returned for Store Credits.
Not to worry though! You're welcome to exchange your purchase to something else within 7 days from your date of purchase. For more info about our retail store exchange policy, click here.
We're incredibly sorry about your defective purchase! :(
Please give us a chance to fix this - head on over to any of our Malaysia outlets within 30 days from the date of purchase along with your receipt and one of our retail staff will help you with a replacement.
You can find out more about our stores here. – Link to store page
We accept cash in local currency (Malaysian Ringgit) and most major credit cards. Take your pick!
Store Exchange
1. For store purchases, you're more than welcome to make an exchange within 7 days* at any of our Malaysia What To Wear stores.
2. Only products in its original condition with the product tags still intact will be valid for exchanges.
3. For us to facilitate an exchange, you must have a valid receipt or order number for your purchase.
4. You may exchange to another item:
Exchange to lower value item - No refunds or reimbursements will be made.
Exchange to higher value item - A top-up is required.
Only the discounted value of the item paid will be exchanged.

Refunds
1. All sales/exchanges are final.
2. We do not provide refunds for store purchases.
*Purchase of sale items, accessories, lifestyle and gifts are final and cannot be returned, exchanged or refunded.
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